C&CMS

About C&CMS product

Companies that offer digital satellite and terrestrial broadcasting of TV and radio programs and data transfers are the target group of customers. The C&CMS is an SMS (subscriber management system) type of software that is designated for distribution, management and administration of subscribers and subscriber decoding cards for coded TV broadcasting.

Qualities of the C&CMS

C&CMS stores information on customers and their smart cards and offers tools for their effective administration. The system enables to administrate customer accounts and services ordered by subscribers. The ordered services and products can be immediately activated in real time. Module for invoicing and payments administration offers a view on a customer’s present account statement.

The main task of the Crux’s SMS system is management of subscribers and services that they bought. The C&CMS generates activation requests, which are sent to the authorization system, e.g. Philips Cryptoworks SAS system.

What is the main advantage of the C&CMS

The system is fully localizable in short time; it is available in four language versions (EN, CZ, SK, GE) and it is possible to adapt it to a customer’s requirements. The system is operated over the Oracle database, suitable for continuous operation in real time. The application is fully supported via online HelpDesk.

Main functions of the C&CMS

Subscriber management
Customer agreements administration
Product authorization
Pricelists of marketing support products
History of contacts with customers, solving complaints
Invoicing and payments
Interface for Conditional Access (CA) system
Sets and summaries
Mass processing of activations and deactivations

Modular structure

Modular structure enables to satisfy customers´ requirements in terms of limiting users´ access only to the functions they are authorized for. The application contains the following modules:

Smart cards administration
Subscriber management
Invoicing, payments, agreements
Sets

Functions of the C&CMS application

1. Customer administration

Creating a new customer
Modifying attributes of an existing customer (address, contact data, assigning to a group)
Browsing, sorting, searching and filtering customer lists
Assigning subscriber cards (arbitrary amount)
Activation and deactivation of products on the assigned cards
Creating an agreement with a customer
Exporting information into MS Excel or MS Word

2. Card management

Importing cards from Philips SAS or from a text file
Modifying card attributes (location address)
Information on products activated on a card (history)
Information on customers
Browsing, sorting, searching and filtering card lists
Sending a message on a card or a card list

3. Payments

Importing bank statement and semi-automated matching of payments pursuant to an agreement
Manual payment records
Modifying of payment attributes
Issuing invoices
Automated product authorization for further period pursuant to an incoming payment ( and prior agreement) – automated prolongation of subscription
Exporting information into MS Excel or MS Word
Invoice template editable in MS Word
Browsing, sorting, searching and filtering payments list

4. System administration

Product creation and administration
Pricelist administration
User administration

5. Sets

possibility of exporting data from a set into MS Excel

6. Interface

secures communication with CAS

7. Automated actions

automated authorization of products pursuant to payment and agreement
automated sending of messages to cards

8. Imports and exports

import of authorization information from MS Excel
import of authorization information from a text file
import of bank statement
export of all data from lists into MS Excel