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C&CMS

About C&CMS product

• Qualities of the C&CMS
• What is the main advantage of the C&CMS
• Main functions of the C&CMS
• Functions of the C&CMS application

Companies that offer digital satellite and terrestrial broadcasting of TV and radio programs and data transfers are the target group of customers. The C&CMS is an SMS (subscriber management system) type of software that is designated for distribution, management and administration of subscribers and subscriber decoding cards for coded TV broadcasting.

Qualities of the C&CMS

C&CMS stores information on customers and their smart cards and offers tools for their effective administration. The system enables to administrate customer accounts and services ordered by subscribers. The ordered services and products can be immediately activated in real time. Module for invoicing and payments administration offers a view on a customer’s present account statement.

The main task of the Crux’s SMS system is management of subscribers and services that they bought. The C&CMS generates activation requests, which are sent to the authorization system, e.g. Philips Cryptoworks SAS system.

What is the main advantage of the C&CMS

The system is fully localizable in short time; it is available in four language versions (EN, CZ, SK, GE) and it is possible to adapt it to a customer’s requirements. The system is operated over the Oracle database, suitable for continuous operation in real time. The application is fully supported via online HelpDesk.

Main functions of the C&CMS

• Subscriber management
• Customer agreements administration
• Product authorization
• Pricelists of marketing support products
• History of contacts with customers, solving complaints
• Invoicing and payments
• Interface for Conditional Access (CA) system
• Sets and summaries
• Mass processing of activations and deactivations

Modular structure

Modular structure enables to satisfy customers´ requirements in terms of limiting users´ access only to the functions they are authorized for. The application contains the following modules:

• Smart cards administration
• Subscriber management
• Invoicing, payments, agreements
• Sets

Functions of the C&CMS application

1. Customer administration

• Creating a new customer
• Modifying attributes of an existing customer (address, contact data, assigning to a group)
• Browsing, sorting, searching and filtering customer lists
• Assigning subscriber cards (arbitrary amount)
• Activation and deactivation of products on the assigned cards
• Creating an agreement with a customer
• Exporting information into MS Excel or MS Word

2. Card management

• Importing cards from Philips SAS or from a text file
• Modifying card attributes (location address)
• Information on products activated on a card (history)
• Information on customers
• Browsing, sorting, searching and filtering card lists
• Sending a message on a card or a card list

3. Payments

• Importing bank statement and semi-automated matching of payments pursuant to an agreement
• Manual payment records
• Modifying of payment attributes
• Issuing invoices
• Automated product authorization for further period pursuant to an incoming payment ( and prior agreement) – automated prolongation of subscription
• Exporting information into MS Excel or MS Word
• Invoice template editable in MS Word
• Browsing, sorting, searching and filtering payments list

4. System administration

• Product creation and administration
• Pricelist administration
• User administration

5. Sets

• possibility of exporting data from a set into MS Excel

6. Interface

• secures communication with CAS

7. Automated actions

• automated authorization of products pursuant to payment and agreement
• automated sending of messages to cards

8. Imports and exports

• import of authorization information from MS Excel
• import of authorization information from a text file
• import of bank statement
• export of all data from lists into MS Excel